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Delivery and Returns

  • DELIVERY

Delivery will be First Class with Royal Mail or next day service with our couriers.

The postage cost will be a flat fee of £4.95. Please note that these costs only apply to mainland UK (there may be a surcharge for Highlands and Islands). We do not add any extra charge for packing materials.

We aim to process orders the same day, although at busy times of the year we may take up to 5 days.

We make every effort to ensure all products are in stock but in the event that we do not have your chosen product, we will contact you and offer either a refund or a later delivery, if possible.

International Orders
We welcome international orders. Delivery charges will be added before payment is taken. International shipping is calculated volumetrically, so is determined by the size and the weight of the package. If you would like a specific quote or if you would like to query a shipping charge, or if you have a special request, please email info@diversegifts.co.uk

Please include a telephone number on international orders, as local couriers will need to contact you.

Please note that overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.

Please allow up to two weeks for delivery of international orders.

RETURNS
We hope you are happy with your purchase from Diverse but if not, we can offer a refund on any item as long as it is returned

  • by trackable means
  • within 14 days of you receiving it
  • in a saleable condition
  • with a copy of the order confirmation.
Please note that we are unable to reimburse postage costs for returned items.